FAQs

FAQs


Q. Where is your company located?
A. Our company's headquarters is in France, while our warehouses and vendors are scattered around the world.

Q. How long will it take for my items to arrive?
A. It will usually take 20-25 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.

Q. Which currency will I be charged in?
A. We process all orders in EURO. While the content of the cart is displayed in several currencies, you will checkout using EURO at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive the confirmation email within 24 hours.

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to contactus@junerochelongue.com

Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex.

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data.

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. How can I know the size of the product?
A. For all the products, the size chart is accessible.

Q. What is the order size type?
A. Order size is Asian Size. It is about 2-3 size smaller than US, UK, AU, EU size.

Q. How can I choose the bust size to fit my body?
A. Usually you should choose the bust of cloth is 6-12 cm bigger than your body bust, It would fit well.

Q. If I am not sure on which size to order, what should I do?
A. If you are not sure which size you could wear, please feel free to contact us. We are at your service (Monday - Friday).

Q. Is there will be a color variation from the actual photos that I see in the computer/mobile?
A. As different computers display colors differently, the color of the actual item may vary slightly from the actual images.